About 25 years ago, when we had much fewer staff than we do now, I could be more involved in the operation of the business and, consequently, see and experience the behavior of our staff. Everyone knows that when you manage people, there are problems, and it seems inevitable. With this in mind, I decided to measure the number of people causing problems and, at the same time, problematic clients. To do this, I used some tricks with highly trained staff infiltrated into the wor

Hace unos 25 años, cuando teníamos mucho menos personal que ahora, yo podía estar más involucrado en la operación del negocio y, en consecuencia, ver y vivir el comportamiento de nuestro personal. Todo el mundo sabe que cuando manejas gente hay problemas, y parece que es algo inevitable. Teniendo esto en cuenta, decidí medir el número de personas que generan problemas y, al mismo tiempo, a los clientes problemáticos. Para esto, utilicé algunos trucos con personal muy bien cap

REPSE has been given a reputation as a “big authority.” It isn’t.REPSE is simply a public registry from the STPS where companies state which specialized services they offer. Period.

When we talk about Human Resources, we often think of recruitment, training, or work environment. But there’s another factor just as important that sometimes goes unnoticed: legal compliance. And no, it’s not only about keeping the REPSE registration up to date.

Cuando hablamos de Recursos Humanos, solemos pensar en reclutamiento, capacitación o clima laboral. Pero hay un factor igual de importante que a veces se pasa por alto: el cumplimiento legal. Y no, no se trata solo de tener el registro REPSE en orden.