The New Role of Human Resources: From Support Area to Business Driver

For years, Human Resources was seen as a support area, responsible for handling administrative tasks, recruiting staff, or managing workplace conflicts.

Today, that view is outdated. In a demanding economic environment—with talent shortages, high turnover, nearshoring, and increasingly strict labor reforms—the true competitive advantage lies in who leads your people and how their talent is managed.

At InterHuman, we understand this clearly: Human Resources is not a cost—it’s a strategic investment. We saw it firsthand during the development of InterHuman Planta Total, where we integrated recruitment, leadership, retention, wellbeing, and legal compliance processes with a clear focus: driving business results directly from the operational workforce.

What measurable results can HR deliver on the shop floor?

Here are real examples we’ve implemented with Planta Total:

Action by Human Resources	Direct Result in the Plant
Reduction in operational turnover	Direct savings in recruitment, training, and production continuity
Full staffing during production peaks	Significant increase in on-time deliveries (OTD)
Improved work climate during night shifts	Noticeable drop in absenteeism and technical stoppages
Supervisors trained in operational leadership	Fewer labor conflicts and double-digit increase in daily productivity
100% compliance with REPSE, IMSS, and INFONAVIT	Elimination of legal risks and continuity of contracts with key clients
Organized vacation management	Fewer stoppages due to absences, and better overall employee wellbeing

HR as a business partner, not a standalone department

When Human Resources is involved from the strategy stage, its operations align with what the plant really needs: achieving goals, reducing costs, and keeping operations running.

It’s no longer just about interviews or wellness events. It’s about knowing how much it costs to lack staff on Line 2 at 7:00 a.m. on a Monday, or how much you lose when a supervisor lacks feedback skills and causes a wave of resignations.

What’s next?

At InterHuman, we believe the future of HR lies in integrated models like Planta Total, where every HR decision generates direct and measurable impact on production.Want to implement something like this at your plant?

Manuel González